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Changes, Cancellation & Return

Orders can be cancelled anytime after the placement of a successful order. Please call the customer care on 0120-4225 898 to cancel the order.

Changes in successful orders can be done by

  • Writing to us at care@vividartsy.com or
  • calling us on 0120-4225 898 between 10am-6pm IST Mon-Sat.
  • In such cases, the order will be cancelled and the refund will be processed to your original payment method (i.e. credit card, debit card, net banking etc) within 7 working days after the receipt of the said order/product at our warehouse.
  • If you have placed an order that has been shipped that you wish to cancel, you can cancel the order by
  • Writing to us at care@vividartsy.com or
  • Calling us on 0120-4225 898 10am-6pm IST Mon-Sat.
  • Not accepting the delivery of the order.

 

If you are a registered user, in addition to the above you can also log into your VividArtsy account and cancel the order from your account.

Once the order is received back at our location, the order will be cancelled and the refund will be processed to your original payment method (i.e. credit card, debit card, net banking etc); however shipping charges will not be refunded.

RETURN AND REFUND

We have a no questions asked return policy and provide hassle free returns if you have received damaged or incorrect products. However, please note that:

  • Products/Merchandise must be returned within 15 days of receipt by contacting us at care@vividartsy.com 10am-6pm IST Mon-Sat and shipping the products to the following address: B - 72, Sec - 57 Noida, Noida, Uttar Pradesh, India.
  • Products/Merchandise must be unused, unworn and unwashed, and they must have all original tags and packaging intact.
  • If the product you have received is damaged or not what you ordered you will have to upload a photo of the package received and all the items in it, within 48 hours at care@vividartsy.com.
  • We are not able to process returns for certain items which include innerwear, lingerie, socks, clothing freebies, cosmetics, deodorants, perfumes and perishable items. Further, Merchandise/Products that are covered under the manufacturer's warranty, has been worn, used, or altered/tempered will not be accepted for return. Once the return items are received back at our location and verified, the refund will be processed to your original payment method (i.e. credit card, debit card, net banking, Cheque/DD (in case of COD) etc.). However, reimbursement will be limited to actual shipping charges incurred by you or Rs.100 (whichever is less). Your returns/cancellations will be processed within 7 business days of receipt of request or products back at our locations, as the case may be.
    Upon successful verification, your request for exchange/replacement or refund in the form of your original method of payment or credits will be initiated. Please note that we may not be able to exchange/replace products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.
  • No two offers/discounts/promo codes or any such offers can be clubbed with other freebies/promo code/orders or offers. The website has the complete authority to cancel any such order at their discretion.